Customer service cover letter
View this sample cover letter for customer service, or download the customer service cover letter template in Word.
Customer service is all about helping people. Your cover letter should demonstrate your skills and experience, as well as your passion for customer service. To be considered for top customer service jobs, it helps to have a well-crafted cover letter. For writing tips, view this sample cover letter for customer service, or download the customer service cover letter template in Word.
Additionally, you can learn more about customer service careers and search for customer service jobs on Monster.
Customer service cover letter template
Sometown, CT 55555 | (555) 555-5555 | email@example.com
July 27, 2017
Ms. Wendy Solomon
Human Resources Specialist
55 Seabreeze Ave.
Sometown, CT 55555
Dear Ms. Solomon:
Your customer service manager position advertised on Monster is an excellent fit to my qualifications.
During the past five years, I have been promoted to increasingly responsible positions within ABC Company, serving as a customer service representative, acting supervisor and East Coast customer service manager (my current role). Throughout my tenure with ABC, I have built lasting customer relationships, salvaged key accounts and strengthened customer loyalty.
Regarded as a proactive problem solver and liaison between cross-functional business units and high-value client accounts, I am passionate about serving customers with excellence. Achievement highlights:
- Rebuilt the East Coast customer service team from the ground-up. Instituted new training programs, accountability measurements and performance goals that led to record-setting gains in customer satisfaction scores¾from 85% in 2016 to 96% in 2017.
- Averted the threatened loss of three multimillion-dollar accounts. Investigated and resolved billing discrepancies and rectified shipping delays to win back client trust. Worked with cross-functional teams to improve accounting and logistics processes to prevent future issues.
- Rolled out a new CRM system to allow for more personalized and customized service.
My customer service management experience is reinforced by a bachelor’s degree in communications, proficiencies in CRM database systems and fluency in Spanish.
I am confident in my ability to further the success of your customer service organization. Please call me at (555) 555-5555 or email firstname.lastname@example.org to arrange a meeting. I look forward to speaking with you.
See all sample cover letters on Monster.
Job Summary & Duties for Customer Service
In general, a customer service job involves working with the public in some way by providing useful information and resolving service-related issues. Many professions fall within the customer service field, each with a more specific job description. A customer service representative processes orders and handles customer complaints while a call center representative may call existing customers to offer additional services or seek resolution of billing issues. A customer service advisor often answers incoming calls, updates client accounts and performs administrative functions. A well-crafted customer service cover letter should be tailored to the job description for the specific employer you’re trying to impress.
Training & Requirements
Whether you rep retail sales or seek another customer service profession, a high school diploma is a basic requirement. Specific jobs such as a sales associate or satellite TV technician installer often include employer-provider training. However, some employers may seek candidates with some previous experience. Any relevant experience outside of what’s required should be clearly detailed within a customer service cover letter. More advanced positions such as an assistant manger often require a college degree or some other relevant post-high school training. Many jobs within the customer service profession also require some degree of computer proficiency, good oral communication skills and the ability to manage multiple tasks.
According to the U.S. Bureau of Labor Statistics, customer service salaries are just as diverse as the many specific career opportunities in this field. A customer service representative, for instance, earns an average hourly wage of nearly $15 as of 2012 or an annual salary of nearly $40,000. A satellite TV installer, on the other hand, may earn anywhere from $40,000 to $76,000 annually depending on factors such as experience and training. A call center representative averages about $40,,000 annually while an assistant manager in the customer service field can earn anywhere from $22,000 to $49,000 annually. Please see MyPerfectResume’s customer service cover letter examples to get started on your own effective cover letter for a customer service position.